Improving Communication

Lack of good communication skills is the cause of numerous problems and misunderstandings for many people. Poor communication skills can often lead to increased frustration levels and anger.

Good basic communication skills are important, not only in personal situations but in workplace environments as well and most people do not use them well, especially when it comes to non face to face communications.

In today’s fast paced personal and work environments, e-mails go unreplied to, telephone messages left unanswered, and when they do, a majority of the time the responses are rushed, brief and do not communicate the appropriate response, or information needed.

Lack of appropriate communication can leave people feeling frustrated which can lead to anger and often verbal or written confrontations. Good communication whether verbal or written requires skill, skill to understand the other person and skill to give out accurate and timely messages.

Good communication skills take time and patience to acquire, but we can start by returning telephone messages, in an appropriate timeframe, answering e-mail messages not only in an appropriate timeframe, but with clearly written messages that convey accurate and intended information.

Communication skills in its broadest form are important to developing and maintaining positive, healthy personal and workplace relationships.

Tim Lazaroff PhD
Certified Anger Management Facilitator
www.angermanagementproviders.com